Who Can Learn Service Now Training:

• IT Professionals
• System Administrators
• IT Service Managers
• Process Owners and Consultants
• Graduates Looking for a Career in ITSM

In the rapidly evolving world of technology, staying ahead is crucial. GSR Infotech is committed to keeping you updated with the latest industry trends through our detailed and practical ServiceNow training. Our experienced trainers offer in-depth knowledge and real-world insights into the ServiceNow platform.

Our training goes beyond traditional classroom learning by incorporating real-time project work, guided by our industry-expert trainers. We also provide continuous technical support, ensuring that any questions or challenges you encounter are addressed promptly, making your learning experience smooth and effective.

Service Now Training Course Information

At GSR Infotech, we ensure that our ServiceNow training is thorough, covering everything from the fundamentals to advanced tools and techniques. Our curriculum is designed to help you master the principles of IT service management and apply them in real-world scenarios.

Why Choose GSR Infotech for Service Now Training?

• Expert Instructors: Learn from industry experts with extensive real-world experience in IT service management.
• Hands-On Learning: Participate in practical, real-time projects that prepare you for challenges in the field.
• Comprehensive Support: We assist with resume building, interview preparation, and navigating the job market.
• Flexible Learning Options: Choose between classroom and online training to suit your schedule.

Service Now Training Course Content

1. Introduction to ServiceNow:

   • Understanding ServiceNow principles
   • Overview of the ServiceNow platform

2. ServiceNow Architecture and UI:

   • Navigating the ServiceNow interface
   • Overview of ServiceNow architecture
   • Customizing the user interface

3. ServiceNow IT Service Management (ITSM):

   • Incident Management
   • Problem Management
   • Change Management
   • Service Catalog and Request Management

4. ServiceNow IT Operations Management (ITOM):

   • Configuration Management Database (CMDB)
   • Asset Management
   • Service Mapping and Discovery

5. ServiceNow IT Business Management (ITBM):

   • Demand Management
   • Project Portfolio Management (PPM)
   • Resource Management

6. ServiceNow Automation and Workflow:

   • Creating and managing workflows
   • Business rules, client scripts, and UI policies
   • Automating processes using Flow Designer

7. ServiceNow Integration:

   • Integration with external systems
   • REST and SOAP APIs in ServiceNow
   • Importing and exporting data

8. ServiceNow Reporting and Performance Analytics:

   • Creating and managing reports
   • Dashboards and performance analytics
   • Monitoring and improving IT service performance

9. ServiceNow Security:

   • User administration and role management
   • Security best practices in ServiceNow
   • Data security and access control

10. General Environment Setup in ServiceNow:

    • Setting up development and production environments
    • Best practices for managing ServiceNow environments

11. Miscellaneous:

    • Other essential ServiceNow tools and practices
    • Advanced topics in ServiceNow

Our Services Include:

• ServiceNow Online Training
• ServiceNow Classroom Training
• ServiceNow Corporate Training